![]() The train attendants used pliers to document the date and train number on the ticket when it was validated. The ICE Sprinter surcharge will be reimbursed if the ICE Sprinter is delayed by 30 minutes. Rail travelers are entitled to a refund of 25 percent of the ticket price if they are 60 minutes late or 50 percent if they are 120 minutes late. ![]() If, for example, the regional express from Cottbus to Berlin Central Station to the ICE to Hanover is delayed and the traveler can only continue on the next ICE an hour later, compensation is due. ![]() This also applies if several trains from different railway companies are used and connecting trains are missed. The difference between the planned and actual arrival time at the destination is decisive. Of the stern provides answers to the most important questions.įrom a delay of 60 minutes, the train has to pay. However, not all Deutsche Bahn customers still know what they are entitled to in the event of a train delay or a complete breakdown. If a train is delayed by more than an hour, rail travelers are entitled to a partial refund of their ticket. But how does the fare reimbursement work?Īlthough the train is more punctual in the first half of 2020, according to the train definition, a deviation from the timetable will only be included in the statistics if it has been more than five minutes. In the event of strikes, delays and train cancellations, Deutsche Bahn has to pay. Technical problems, too few staff or a strike: you cannot rely on the punctuality of long-distance trains.
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